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Support

Problems with a payment, a booking, or a session? This page covers the most common ones. If yours isn't here, email and it will be answered directly.

Contact

Email (fastest)

jackyeclayton@gmail.com

Replies usually within one business day, Monday to Friday, Central time.

Phone

(254) 730-3723

Voicemail is fine if it's outside business hours.

Help us answer faster — include:

  • The name and email address used at checkout
  • The session you bought and the date you paid
  • Your session time, if one is booked
  • What happened, in a sentence or two

Not ready to buy yet? Use the free inquiry form or look at session options.

Refund policy

Refunds are handled directly and without fuss. Here is how each situation is treated.

  • Session not used, asked at least 24 hours before the booked time: full refund to the card you paid with. Refunds are processed within two business days; most banks post the credit in five to ten business days.
  • Inside 24 hours of the session, or after it has taken place: no refund. If something urgent came up, email anyway and a new time will be offered.
  • Coaching Package: sessions you have not used are refundable at the package price per session.
  • A session that can't be delivered: a full refund or a new time, your choice.
  • Charged twice: the duplicate is refunded in full.

To request a refund, email jackyeclayton@gmail.com with the details above. Refunds go back to the original payment method — no store credit, no forms to fill in.

Common questions

These details sit alongside the Terms of Service and the Privacy Policy. This page is about getting help quickly; the terms decide what happens if we ever can't agree, and you can also raise a payment question with your card issuer at any time.